FAQ


WILL MY PERSONAL INFORMATION BE CONFIDENTIAL?

Keeping your Personal Information secure is our priority, and we take all steps reasonably necessary to protect your Personal Information against any unauthorized access. Information you provide to us via our Website is stored on secure servers.

 

What is the price for delivery of orders? 

There is EUR 2 fee for orders below EUR 19.99 and free for orders above EUR 19.99 throughout Kosovo.  

 

What is the deadline for receiving orders? 

Delivery time is up to 3 working days.

 

IMPORTANT: The delivery time for orders placed during promotions and discounts is up to 5 working days.

 

Deliveries are prepared every-day.

 

Where can orders be delivered? 

Orders can be delivered to the address specified by you. For payments by bank transfer, orders are received within the standard delivery time after receipt of the transfer. 

 

What are the payment options? 

Payment options include:

  • cash on delivery,
  • debit/credit card,
  • by bank transfer to the account: 

 

How can I return or replace a product purchased from the online store? 

You can return or replace a product within 14 days from the date of purchase, provided that the integrity and commercial appearance of the product are preserved. The transport costs for the return of the product are at the expense of the customer. For more information, please contact us . 

 

I have not received an invoice. What can I do to be granted? 

Contact us via the contact form , be sure to add the order number.

 

I want an invoice for a legal entity (company), how should I proceed? 

You only need to contact us on the specified phone or via the form for contact us.

 

I lost my reward (bonus) email. How to proceed? 

If you have deleted the email with the code of reward or with discount, you need to contact us on the indicated phone number or through the contact form .